Introduction

Welcome to Vendor Shop. These Terms & Conditions govern your access to and use of our website, including browsing products, creating an account, purchasing products, and registering as a vendor.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website.

About ThePlanetAxis

It’s an eCommerce platform that allows customers to browse and purchase products listed on the website. Registered vendors may submit products for listing, subject to our review and approval process.

We aim to provide a convenient and reliable shopping experience for customers and a platform for vendors to showcase their products.

Eligibility and User Accounts

To use certain features of our website, you may need to create an account and provide accurate information.

You agree to:

  • Provide complete and accurate registration details.

  • Keep your login credentials confidential.

  • Notify us if you suspect unauthorized access to your account.

  • Accept responsibility for activities carried out through your account, subject to applicable law.

We reserve the right to restrict or suspend accounts involved in fraudulent, abusive, or unauthorized activities.

Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and availability are accurate.

However, minor variations in color, appearance, or presentation may occur due to photography, screen settings, or product manufacturing.

Product availability and prices may change without prior notice, subject to applicable law. We will take reasonable steps to communicate material changes affecting an order already placed.

Vendor Responsibilities

Registered vendors using  Vendor Shop must:

  • Provide accurate product descriptions, images, prices, and specifications.

  • Ensure that listed products are lawful and comply with applicable standards.

  • Maintain accurate inventory and availability information.

  • Fulfill accepted orders according to the agreed arrangements.

  • Respond appropriately to customer complaints and eligible return or refund requests.

  • Avoid listing counterfeit, prohibited, misleading, or unauthorized products.

Vendors are responsible for the accuracy and legality of the information and products they submit, subject to applicable law and the platform’s policies.

Product Approval and Synchronization

Products submitted by vendors may require administrator review before publication.

We may use product synchronization tools to transfer approved product information between connected websites.

Depending on the configured integration, synchronized information may include:

  • Product names and descriptions

  • Product images and categories

  • Prices and SKU details

  • Product variations and attributes

  • Product publication status

  • Stock quantities, where synchronization is enabled

We may reject, edit where authorized, suspend, or remove product listings that violate these Terms & Conditions or applicable policies.

Vendors should ensure that the product information they submit is accurate and authorized for publication.

Orders and Payments

By placing an order, you agree to provide accurate billing, shipping, and contact information.

Orders are subject to product availability, payment authorization, and acceptance under our order-processing procedures.

Payments may be processed through third-party payment service providers. Customers must follow the applicable payment instructions and provider terms.

We reserve the right to review or cancel suspicious, fraudulent, incorrectly priced, or otherwise invalid orders, subject to applicable law. If payment has already been collected for a cancelled order, an eligible refund will be processed in accordance with our Refund and Returns Policy.

Pricing and Taxes

Product prices and applicable charges will be displayed during the purchasing process.

Shipping fees, taxes, and other applicable charges will be disclosed where required before the order is completed.

We will take reasonable steps to correct pricing errors. If an error materially affects an order, we may contact the customer to confirm the correct price or cancel the order and issue any applicable refund, subject to applicable law.

Shipping and Delivery

Delivery estimates are provided for guidance and may vary due to location, courier availability, vendor processing, weather, or other circumstances beyond our reasonable control.

Customers must provide a complete and accurate delivery address.

Please refer to our shipping information, where available, for further details about delivery charges, timelines, and procedures.

 Returns, Replacements, and Refunds

Returns, replacements, cancellations, and refunds are governed by our separate Refund and Returns Policy.

Customers should review that policy before placing an order. All requests will be handled according to the applicable policy, the product’s stated conditions, and mandatory consumer rights.

 Intellectual Property

All website content, including logos, branding, design elements, text, graphics, and original materials, is owned by or licensed to the relevant rights holders.

Users and vendors may not copy, reproduce, distribute, or commercially use protected website content without appropriate authorization.

Vendors who submit product images, descriptions, logos, or other materials confirm that they have the necessary rights or permissions to use those materials.

Prohibited Activities

Users and vendors must not:

  • Use the website for unlawful or fraudulent purposes.

  • Submit false, misleading, or deceptive information.

  • Upload malicious code or attempt unauthorized access.

  • Interfere with website functionality or security.

  • Infringe intellectual property or other legal rights.

  • Manipulate orders, reviews, prices, or product information.

  • List prohibited, counterfeit, or unlawful products.

Violations may result in listing removal, account restrictions, suspension, or further action where appropriate.

Privacy and Personal Information

Your use of Vendor Shop is also subject to our Privacy Policy, which explains how personal information may be collected, used, stored, and shared.

By using our website, you acknowledge that your information will be handled in accordance with that policy and applicable law.

Third-Party Services and Links

Our website may use third-party services for payments, shipping, website integrations, or other functionality.

We are not responsible for third-party websites or services beyond the responsibilities imposed on us by applicable law. Your use of such services may also be subject to their separate terms and privacy policies.

Limitation of Liability

To the extent permitted by applicable law, we will not be liable for indirect or consequential losses arising from website interruptions, technical issues, or third-party service disruptions.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited, including applicable statutory consumer rights.

Suspension and Termination

We may restrict or suspend access to accounts or services where we reasonably believe there has been a violation of these Terms & Conditions, fraudulent conduct, a security risk, or other misuse of the platform.

Where appropriate, we may provide notice and an opportunity to resolve the issue, subject to legal requirements and the circumstances involved.

Changes to These Terms

We may update these Terms & Conditions to reflect changes to our website, vendor arrangements, services, or legal obligations.

Revised terms will be published on this page with an updated date. Continued use of the website after changes take effect will be subject to applicable law and any required consent.

Governing Law and Disputes

These Terms & Conditions are subject to the applicable laws and jurisdiction relevant to the business operating Vendor Shop, without limiting any mandatory consumer protections.

We encourage customers and vendors to contact us first so that concerns can be addressed through a reasonable resolution process.

Contact Information

For questions about these Terms & Conditions, please contact us:

Website: Vendorshop
Website URL: https://vendorsshop.com/
Phone: +91 99791 96121 

We will review inquiries and respond as appropriate.