Introduction

Welcome to vendor Shop. We aim to ensure that your orders are processed and delivered as smoothly as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through our website.

Delivery times and shipping arrangements may vary depending on the product, vendor, delivery location, and courier service.

Order Processing Time

Orders are processed after successful order placement and payment confirmation, where applicable.

  • Orders are generally processed within 1–3 business days.

  • Processing may take longer during holidays, promotional periods, or periods of high order volume.

  • Some products may require additional preparation or vendor confirmation before dispatch.

  • Customers will be notified if a significant delay affects their order, where reasonably possible.

The processing time does not include the shipping and delivery period.

Shipping and Delivery Time

Estimated delivery times depend on the customer’s location, product availability, vendor processing time, and courier service.

  • Local deliveries: Estimated 2–5 business days after dispatch.

  • Domestic deliveries within India: Estimated 3–7 business days after dispatch.

  • Remote locations: Delivery may take additional time.

These timelines are estimates only and are not guaranteed. Actual delivery times may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is confirmed.

Shipping costs may vary depending on the product’s weight, dimensions, delivery location, and vendor shipping arrangements.

If free shipping is offered on selected products or orders above a specified amount, the applicable conditions will be displayed on the website.

Vendor Fulfillment

Vendor Shop operates with vendor-listed products. Depending on the product and order arrangement, vendors may be responsible for preparing and dispatching orders.

Vendors are expected to provide accurate stock information, package products appropriately, and dispatch orders within the applicable processing period.

Orders containing products from different vendors may be shipped separately and may arrive at different times.

Order Tracking

Where tracking is available, customers may receive a tracking number or shipment link through email, SMS, WhatsApp, or their customer account.

Customers can use the provided tracking details to check the shipment’s progress.

Tracking availability depends on the courier service and the shipping arrangement used for the order.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details, including their full address, postal code, phone number, and other necessary delivery information.

ThePlanetAxis may not be able to guarantee delivery if incorrect or incomplete information is provided.

If you notice an error in your shipping details, please contact our support team as soon as possible. Changes may not be possible once an order has been dispatched.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact our support team with your order number.

We will make reasonable efforts to check the shipment status with the relevant vendor or courier service and assist with the next steps.

Delivery delays may occur due to circumstances such as:

  • Courier or logistics disruptions

  • Severe weather conditions

  • Public holidays or peak shopping periods

  • Incorrect or incomplete delivery addresses

  • Customs or regulatory checks, where applicable

  • Other unforeseen circumstances

Damaged Packages or Incorrect Products

Please inspect your order when it arrives.

If your package or product appears damaged, defective, or incorrect, contact our support team as soon as reasonably possible. Please include your order number and clear photographs or videos of the issue.

Eligible requests will be handled according to our Refund and Returns Policy and applicable consumer protection laws.

Failed Delivery Attempts

If a courier cannot deliver an order because the customer is unavailable, the address is incorrect, or delivery cannot otherwise be completed, the courier may attempt redelivery or return the shipment to the sender.

Additional delivery charges or reshipping arrangements may apply where permitted by law and disclosed to the customer.

If an order is returned to the sender, please contact our support team to discuss the available options.

Order Cancellation

Customers may request cancellation before an order is dispatched. Cancellation depends on the order status and the vendor’s fulfillment process.

Once an order has been shipped, cancellation may no longer be possible. Eligible returns or refunds will be handled under our Refund and Returns Policy and applicable law.

International Shipping

International shipping availability, delivery timelines, shipping charges, customs duties, and import taxes depend on the destination and the products being shipped.

If international delivery is offered, applicable shipping information and additional charges will be communicated where required before the order is completed.

Customers are responsible for complying with applicable import requirements unless otherwise stated at checkout or required by law.

Contact Us

For shipping, tracking, or delivery-related questions, please contact us:

Website: Vendorshop
Website URL: https://vendorsshop.com/
Phone: +91 99791 96121

Please include your order number when contacting us so we can assist you more efficiently.