Introduction

Welcome to Vendor Shop. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, purchase products, or register as a vendor.

Information We Collect

We may collect the following types of information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Account login information

Order and Transaction Information

  • Products purchased

  • Order details and order history

  • Payment status and transaction references

  • Shipping and delivery information

Vendor Information

  • Vendor name and contact details

  • Store information and product listings

  • Product descriptions, images, prices, and stock details

  • Information submitted during vendor registration and product approval

Technical Information

  • IP address

  • Browser and device information

Website usage data and cookies

How We Use Your Information

We use the collected information to:

  • Create and manage customer and vendor accounts.

  • Process orders, payments, shipping, and returns.

  • Communicate order confirmations, delivery updates, and support responses.

  • Manage vendor registrations and product approvals.

  • Maintain accurate product information across connected websites.

  • Synchronize approved vendor products between ThePlanetAxis and connected websites.

  • Detect fraudulent activity and protect our website.

  • Improve website functionality, security, and customer experience.

Comply with applicable legal obligations.

Vendor Product Synchronization

We may use product synchronization technology to transfer approved product information between connected websites.

Depending on the synchronization settings, the following information may be transferred:

  • Product names and descriptions

  • Product images and categories

  • Product prices and SKU details

  • Product variations and attributes

  • Product publication and approval status

  • Stock quantities, where stock synchronization is enabled

Products submitted by vendors may require administrator review and approval before publication or synchronization.

Product synchronization is intended to maintain consistent product information across connected platforms. Access to synchronization settings and connected website credentials should be restricted to authorized administrators.

Customer personal information and order data are not intended to be transferred through product synchronization unless specifically required by an enabled integration or service.

Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our website, including:

  • Payment gateway providers

  • Shipping and delivery partners

  • Website hosting and technical service providers

  • Email and notification services

  • Website integration and synchronization providers

  • Legal or regulatory authorities when required by law

These providers may process information according to their own privacy policies and applicable contractual obligations.

Payments

Payments made through Vendor Shop may be processed by third-party payment gateway providers. We do not intentionally store complete payment card details on our website unless a specific payment service securely supports such storage.

Payment information is handled according to the payment provider’s applicable terms and privacy policy.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Keep users logged in.

  • Maintain shopping cart contents.

  • Remember user preferences.

  • Improve website performance and functionality.

Analyze website traffic and usage.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or loss.

However, no online platform or electronic storage method can guarantee absolute security. Users and vendors should keep their account credentials confidential and notify us if they suspect unauthorized access.

Data Retention

We retain personal information for as long as necessary to provide our services, maintain accounts, process orders, manage vendor relationships, resolve disputes, and meet legal or accounting requirements.

When information is no longer required, we take reasonable steps to delete it or anonymize it, subject to applicable legal obligations and backup retention practices.

Your Privacy Rights

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Withdraw consent where processing is based on consent.

  • Raise concerns about how your information is processed.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing a request.

Third-Party Websites

Our website may contain links to third-party websites, payment services, or external platforms. We are not responsible for the privacy practices or content of those websites. We encourage users to review the relevant privacy policies before sharing personal information.

Children’s Privacy

We not intended to knowingly collect personal information from children in violation of applicable laws. If you believe a child has provided personal information without appropriate authorization, please contact us so we can review the matter.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, vendor integrations, or legal requirements. Updates will be published on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Website: Vendorshop
Website URL: https://vendorsshop.com/
Phone: +91 99791 96121