Overview

At  Vendor shop, we aim to provide quality products and a satisfying shopping experience. This Refund and Returns Policy explains the conditions under which customers may request a return, replacement, or refund for products purchased through our website.

As vendor Shop operates with vendor-listed products, return and refund requests may be reviewed in accordance with the applicable product conditions, vendor arrangements, and this policy.

Return Eligibility

Customers may request a return if:

  • The product received is damaged or defective.

  • The wrong product was delivered.

  • The product received is significantly different from its description or images.

  • The product meets any additional return conditions specified on its product page.

To help us review your request, please contact our support team within 7 days of delivery. This is our proposed standard return-request window; any mandatory consumer rights under applicable law will continue to apply.

Products should be returned in their original condition, with original packaging, accessories, and tags where applicable.

Non-Returnable Items

Unless required by applicable law or otherwise stated on the product page, the following items may not be eligible for return:

  • Products damaged through misuse, mishandling, or improper installation by the customer.

  • Products that have been used, altered, or modified beyond reasonable inspection.

  • Custom-made or personalized products.

  • Products returned without the necessary accessories or original packaging, where these are required for a safe return.

Certain products may have specific return conditions. Please review the product details before placing an order.

How to Request a Return

To request a return or replacement:

  • Contact our support team using the official contact details listed on our website.

  • Provide your order number and registered email address or phone number.

  • Explain the reason for the request and attach clear photographs or videos if the item is damaged, defective, or incorrect.

  • Our team will review the request and provide instructions regarding approval, pickup, or return shipping.

Sale items

Please do not send products back before receiving return instructions from our support team.

Refund Policy

Once a return is approved and the returned product has been received and inspected, we will notify you of the refund decision.

If approved, the refund will generally be processed to the original payment method. The time taken for the amount to appear in your account may depend on your bank or payment service provider.

If a refund cannot be processed through the original payment method, our support team will contact you to discuss an appropriate alternative.

Refunds will be handled in accordance with applicable law and the terms of the relevant payment provider.

Replacement Policy

Where appropriate and subject to product availability, we may offer a replacement for products that arrive damaged, defective, incorrect, or significantly different from their description.

If a replacement is unavailable, we will discuss the available resolution with the customer, including a refund where applicable.

Return Shipping Costs

For eligible returns involving damaged, defective, incorrect, or misdescribed products, ThePlanetAxis or the responsible vendor will arrange or cover reasonable return shipping costs, as applicable.

For other approved returns, return shipping costs may be the customer’s responsibility where permitted by applicable law and disclosed in the relevant return conditions.

Please contact our support team before arranging return shipping.

Order Cancellation

Customers may request order cancellation before the order is dispatched. Cancellation requests will be subject to the current order status and applicable vendor or fulfillment arrangements.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may request a return if the order qualifies under this policy or applicable law.

If an order is cancelled and payment has already been collected, an eligible refund will be processed in accordance with the refund procedure.

Vendor Responsibilities

Vendors are expected to provide accurate product descriptions, images, pricing, and product information and to cooperate with the review of eligible return, replacement, and refund requests.

we may coordinate with the relevant vendor to verify product issues and determine the appropriate resolution. However, this process does not limit any consumer rights or obligations imposed by applicable law.

Damaged or Incorrect Products

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact our support team as soon as reasonably possible.

Please provide your order details and clear photographs or videos showing the issue. This information helps us investigate the matter and determine the appropriate solution.

Refund Processing Time

Approved refunds will be initiated within a reasonable processing period after the necessary checks are completed.

The final credit time depends on the payment method, bank, or payment service provider. We will communicate relevant refund updates where available.

Policy Updates

We reserves the right to update this Refund and Returns Policy when necessary. Changes will be published on this page with an updated revision date.

Any changes will be applied subject to applicable law and any rights that customers have already acquired.

Contact Us

Website: Vendorshop
Website URL: https://vendorsshop.com/
Phone: +91 99791 96121

Please include your order number when contacting us so we can assist you efficiently.